Outsourcing is a huge part of successfully growing your online business. While there are many excellent, professional outsourcing agencies and companies out there, there’s always the risk of damaging your business’ reputation and quality.
No one knows the morals and goals of your business better than you do. Because of this, outsourcing could affect those morals and goals. However, this does not have to be the case.
The following five tips will teach you how to outsource in an efficient manner, helping you cut costs and preserve your reputation and quality.
Read on to learn more!
#1 – Gain an Understanding of What Outsourcing is First
You can’t go and outsource business tasks when you don’t really know what you’re doing. The purpose of outsourcing is to get professionals to work on tasks that you and your team are not capable of doing on your own. Things such as SEO, web development, and so on are often tasks that can be outsourced. Pivotal business details and decisions, however, should remain in-house.
The other main reason for outsourcing, other than for tasks that you aren’t experienced with, is to remove some of the strain that comes with being a business owner. As a business owner, your main job is to ensure your business runs smoothly and that you are always looking for opportunities to improve and grow the company. You can’t do that if you are also keeping track of every tiny task involved.
Outsourcing isn’t the same as hiring a full-time employee. In fact, most outsourced workers don’t expect more than $20-$30 a day.
There are even lower options than those, but you shouldn’t always look for the cheapest possible option as the quality is more important than saving a few dollars a day.
You should also ensure that the outsourced agency or company comes with insurance, especially if the task is important. For simple tasks, a freelancer working through a reputable website (eDesk, Upwork, Sure.Work, etc.) is more than sufficient. (We would not recommend hiring anyone without some form of contract or insurance)
#2 – Check Local Outsourcers before Looking Abroad
Generally, locals will have a better chance of efficiently performing whatever tasks you require. They have the advantage of already knowing your culture and the general interests of other locals. If your business is locally based, this is an essential tip.
There’s nothing wrong with outsourcing to somewhere outside your country, but you must be prepared to train the outsourced workers to think the way you would. It isn’t always necessary, but most businesses do have at least some cultural perspective in them.
#3 – Heavily Supervise Outsourced Workers When Interacting with Your Customers
The most important aspect of your business is the relationship you have with your customers. Your customers want to know the morals of your business just as much as you want to stick to them. If you outsource a task that involves interacting with customers, you must ensure that the workers are conveying the best interests of your business.
You don’t necessarily need to watch them all the time, or else there’s no point in outsourcing the job. However, frequent checkups, especially when the workers are first starting out, go a long way towards ensuring that your business goals and morals are being efficiently represented.
#4 – Consider Cultural or Knowledge-Based Requirements Before Choosing Where to Outsource
If your business is primarily focused on locals, especially if you sell local products, then outsourcing from an alternate country may be a bad choice. Some places may have a similar culture to yours, so it wouldn’t be too difficult to explain what they need to know.
On the other hand, if you’re selling products that are solely found in your region or country, there’s a chance that workers outside that place won’t know anything about what your business is all about. This will reflect on the work they perform for you.
#5 – NEVER Outsource a Legal Responsibility
Anything to do with the legality of your business, such as contracts, business agreements, etc., should remain in-house. You may not even want to give that kind of responsibility to some of your in-house employees, let alone someone online.
When it comes to legal work, it is always best to spend the extra cost on a professional lawyer to work with you for those matters.
If you follow these five tips and keep your wits about you, your outsourcing efforts should go by successfully. Make sure not to get complacent and keep your eye on your business at all times! Now that you’ve outsourced some of your tasks, you should have time to do just that!